Sample Kits

Processing & Delivery Time

• Orders are processed and shipped within 24-48 hours.
• Delivery takes 3-4 business days via FedEx.
• No processing or shipping on weekends or public holidays.
• During peak seasons, shipping times may extend slightly due to high demand.

Important Shipping Guidelines

• Final Orders: Once an order is placed, no modifications can be made, including product changes, shipping method updates, or cancellations.
• Signature Requirement: Some deliveries may require a signature upon arrival for security. If unavailable, you can request a hold at a local FedEx location for pickup.
• A tracking link will be sent via email once your package ships.

Shipping Delays & Policies

• We strive for timely deliveries, but unexpected shipping delays are beyond our control. Refunds are not provided for carrier-related delays.
• If your package is delayed, kindly contact the shipping carrier first to resolve the issue before reaching out to us.
• Missed hair appointments due to delays are not our responsibility.

Shipping & Delivery Responsibility

• No PO Box Deliveries: We do not ship to PO Boxes. Orders with PO Box addresses will be canceled automatically.
• Lost or Misdelivered Packages: We are not liable for misplaced, lost, or incorrectly delivered shipments.
• Return-to-Sender Costs: All return shipping fees are non-refundable, including failed deliveries due to incorrect addresses.

Tracking Your Shipment

• Once your package ships, a tracking number will be sent to your email for real-time updates.
• We do not issue refunds or replacements for lost, stolen, or damaged packages once they are in transit. If you require extra security, contact us to add shipping insurance.

Address Accuracy & Reshipment

• Ensure that the shipping address is correct before confirming your order.
• If a package is returned due to an incorrect address, you may request a reshipment after covering additional shipping costs.

International Shipping Guidelines

• Estimated Delivery: International orders typically take 5-7 business days for delivery.
• Customs & Import Fees: The buyer is responsible for all customs duties, taxes, and additional charges imposed by their home country.
• Regulatory Compliance: Customers must handle customs documentation and clearance independently.
• We reserve the right to adjust the shipping carrier to a comparable service based on availability.

For any inquiries or assistance, feel free to contact us at adorablerawhair@gmail.com. We’re here to help!

At Adorable Raw Hair, we take pride in offering high-quality hair extensions and ensuring customer satisfaction. If you’re not completely happy with your purchase, our return and exchange policy provides a smooth and straightforward process.

7-Day Return & Exchange Policy

You may return or exchange eligible products within 7 days of delivery under the following conditions:

• Unused & Unaltered: The hair must remain in its original condition, without any changes such as cutting, dyeing, bleaching, or installation.
• Security Ties Intact: Returns are only accepted if the original security ties are still attached. Once removed, the product becomes ineligible for returns or exchanges.
• Original Packaging: The hair must be returned in its original packaging and resalable condition.

Important Considerations Before Use

• Inspect Upon Arrival: Please check your order as soon as it arrives. If there are any concerns, reach out to us before making any modifications.
• Pre-Installation Checks: We recommend washing, conditioning, and styling the hair while it remains secured with the original ties to confirm satisfaction.
• Licensed Professional Installation: To maintain product integrity, we suggest seeking a licensed professional stylist for installation and maintenance advice.

Non-Returnable & Non-Exchangeable Items

Certain items are not eligible for returns or exchanges:

• Hair that has been cut, colored, chemically treated, or installed.
• Products that have been altered from their original condition in any way.
• Items purchased during sales, promotions, or clearance events.
• Custom orders that were specially made upon request.

Post-Installation Policy

Once the hair is used, installed, or altered, Adorable Raw Hair is no longer responsible for any concerns, including:

• Changes in texture, tangling, or shedding caused by improper handling or maintenance.
• Color results that differ from expectations due to personal dyeing or bleaching processes.
• Damage from incorrect installation techniques.

Return & Exchange Process

To initiate a return or exchange, follow these steps:

1. Request Authorization: Contact us at adorablerawhair@gmail.com within 7 days of delivery to receive return approval and further instructions.
2. Ship the Product: Once approved, return the item using a tracked shipping service and provide us with the tracking details.
3. Inspection & Processing: Upon receiving and verifying the product’s condition, we will process your refund or exchange within 7-10 business days.

Refund Policy & Shipping Charges

• Shipping Fees: Original and return shipping costs are non-refundable. If your order was shipped with free shipping, the actual shipping cost will be deducted from the refund amount.
• Transaction Fees: Any transaction processing fees from payment gateways (e.g., PayPal, Affirm, credit card processors) are non-refundable.
• Incorrect Addresses: If an order is returned due to an incorrect shipping address, the buyer must cover reshipping fees.

International Returns

• International customers are responsible for all customs duties, taxes, and return shipping costs.
• Refunds will only cover the product price, excluding any shipping or customs-related expenses.

For any return inquiries, feel free to email us at adorablerawhair@gmail.com. Our team is here to assist you!

At Adorable Raw Hair, we take pride in offering 100% authentic, raw, and unprocessed human hair. Each bundle is unique, and due to its natural origin, slight variations in texture, color, and thickness may occur. Below are important details to keep in mind when purchasing and maintaining your hair extensions.

Understanding Natural Variations

• Unique Texture & Color: Since our hair is collected from individual donors, no two bundles are identical. You may notice variations in:
• Color: Ranging from natural black to dark brown.
• Texture: Whether straight, wavy, or curly, slight differences may be present.
• Straight Hair & Natural Waves: Even straight textures may have a natural wave pattern due to the raw nature of the hair.

Hair Length & Measurement Guide

• All our hair extensions are measured when stretched to ensure accurate length representation.
• To measure correctly:
• Hold the hair from the root and stretch it to its full length.
• Use a measuring tape from the top (weft) to the end of the hair strands.
• Curly and wavy textures may appear shorter in their natural state due to their defined pattern.

Weft Construction & Shedding

• Our wefts are designed for durability, but some minimal shedding is normal with any wefted hair.
• To maintain longevity:
• Avoid cutting the wefts. If necessary, seal the ends with weft glue or adhesive to prevent excessive shedding.
• Do not sew through the wefts, as this may weaken the structure and cause unraveling.
• Fold the wefts when installing instead of cutting them where possible.

Proper Care & Maintenance

• Use high-quality, sulfate-free shampoos and conditioners to keep your extensions healthy.
• Limit heat styling to prevent dryness and maintain the hair’s natural luster.
• Deep conditioning is recommended for curly textures to enhance bounce and definition.
• Follow the Adorable Raw Hair Care Guide for detailed maintenance tips.

Social Media & Photography Disclaimer

• Images shared on our website and social media represent the general characteristics of our hair. However, the exact bundle you receive may have natural variations in color, texture, and thickness.
• We strive to provide the best match, but exact replication of patterns and shades is not guaranteed.

Order Notes & Special Requests

• You may include special texture or color preferences in the Order Notes section at checkout.
• While we do our best to accommodate requests, exact matches cannot be guaranteed due to the natural characteristics of raw hair.

Important Considerations Before Purchase

• Raw hair requires maintenance similar to natural human hair. Regular washing, conditioning, and detangling are necessary for long-lasting results.
• Understanding the natural variations of raw hair is essential before purchase. If you prefer hair that is completely uniform in texture and color, processed hair may be a better option.

For any questions or concerns, feel free to reach out to us at adorablerawhair@gmail.com. We’re happy to help guide you in choosing and caring for your extensions!